7sbet Privacy Policy

📌 1. Introduction

7sbet ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of every player who uses the 7sbet platform at 7sbet.app. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you access or use our website, mobile platform, games, and related services (collectively, the "Platform").

This Policy applies to all registered players and visitors of the 7sbet Platform, including players based in the Philippines and any other jurisdiction where the Platform is accessible. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

📋 2. Data We Collect

7sbet collects personal data that is necessary to provide you with a secure, personalised, and legally compliant gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance (e.g., self-exclusion records).

🔍 3. How We Collect Your Data

7sbet collects your personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automated technologies: When you browse the Platform, we automatically collect technical and usage data via cookies, web beacons, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (e.g., GCash, PayMaya), identity verification providers, fraud prevention services, and analytics partners — all of whom are bound by their own privacy obligations.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records for compliance purposes.

⚙️ 4. How We Use Your Data

7sbet uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your 7sbet account, including identity verification and password recovery.
• Service delivery: To provide access to games, process deposits and withdrawals in PHP, and deliver the features of the Platform.
• Legal compliance: To comply with applicable Philippine laws and regulations, including PAGCOR requirements, anti-money laundering (AML) obligations, and Know Your Customer (KYC) procedures.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Responsible gaming: To monitor gaming behaviour, enforce self-exclusion requests, apply deposit limits, and identify players who may need support.
• Customer support: To respond to your enquiries, resolve disputes, and improve our support services.
• Marketing and promotions: To send you relevant offers, bonuses, and updates — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform improvement: To analyse usage patterns, conduct research, and improve the performance, design, and features of the 7sbet Platform.

⚖️ 5. Legal Basis for Processing

7sbet processes your personal data on the following legal bases, consistent with applicable data protection laws:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account.
• Legal obligation: Processing required to comply with applicable laws, including PAGCOR regulations, AML laws, and tax reporting requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

🤝 6. Sharing Your Data

7sbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and comply with regulatory requirements.
• Game providers: Software providers whose games are hosted on the 7sbet Platform may receive anonymised or pseudonymised gameplay data for technical and audit purposes.
• Regulatory authorities: PAGCOR and other competent Philippine authorities, where required by law or upon lawful request.
• Law enforcement: Where required by a court order, subpoena, or other lawful legal process.
• Service providers: IT infrastructure, cloud hosting, analytics, and customer support providers who process data on our behalf under strict data processing agreements.

🍪 7. Cookies & Tracking Technologies

7sbet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytics data. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly. These cannot be disabled without affecting core functionality (e.g., keeping you logged in, maintaining your session).
• Analytics cookies: Used to understand how players interact with the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7sbet Platform.

🗂️ 8. Data Retention

7sbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• KYC and identity verification data: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Gaming history: Retained for a minimum of three (3) years for audit, dispute resolution, and regulatory compliance purposes.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

🔐 9. Data Security

7sbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 7sbet Platform is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Your account password is never stored in plain text. We use strong cryptographic hashing algorithms to protect your credentials.
• Access controls: Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Secure data centres: Your data is stored on secure servers with physical and logical access controls, regular security audits, and intrusion detection systems.
• Two-factor authentication (2FA): Available for your 7sbet account to provide an additional layer of security beyond your password.
• Regular security assessments: We conduct periodic vulnerability assessments and penetration testing to identify and address potential security risks.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 7sbet will notify you and the relevant authorities in accordance with applicable law.

✅ 10. Your Rights

As a player on the 7sbet Platform, you have the following rights with respect to your personal data, subject to applicable law:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the 7sbet Data Protection team via the contact details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

🔞 11. Minors

The 7sbet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited. If you believe that a minor has registered on the 7sbet Platform, please contact us immediately so that we can investigate and take appropriate action.

🔗 12. Third-Party Links

The 7sbet Platform may contain references to third-party services such as payment processors. Please note that once you leave the 7sbet Platform, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you interact with, as 7sbet is not responsible for their data practices.

✏️ 13. Changes to This Policy

7sbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When we make material changes, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the 7sbet Platform following the posting of any changes constitutes your acceptance of the revised Policy.

📬 14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7sbet handles your personal data, please reach out to our Data Protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Live Chat: Available 24/7 directly on the 7sbet Platform.
• Email: [email protected]

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page.